Privacy Policy

1. Who We Are

Garage Door Quotes LLC
DBA: BookBack AI

Mailing Address:
10741 Cleary Blvd, Unit 207
Plantation, FL 33324
United States

Website: bookback.ai
Contact Email: omri@mamongroup.com

BookBack AI operates customer communication and CRM systems used by home service businesses and contractor networks, including integrations with Meta platforms such as Facebook Messenger and Instagram Messaging.

2. Information We Collect

Information Collected Through Messaging Platforms

When you send a message to one of our Facebook Pages or Instagram Business accounts, Meta may provide our systems with information including:

• Your Facebook Page-scoped user ID (PSID) or Instagram-scoped user ID (IGSID)
• Your public profile name and profile image
• The content of messages you send, including text, images, files, attachments, and timestamps
• Referral information associated with click-to-message ads or messaging links
• Technical metadata necessary to deliver and manage conversations

We do not collect information unrelated to your interactions with our Pages or accounts.

Information You Provide Directly

We may collect information you voluntarily submit through forms, chat widgets, scheduling tools, or service requests on bookback.ai, including:

• Name
• Phone number
• Email address
• Service address
• Appointment details
• Notes or project descriptions

Information We Do Not Collect

Unless you voluntarily provide it, we do not collect:

• Your Facebook friends list
• Your posts, photos, or activity unrelated to conversations with us
• Sensitive personal information unrelated to our services

3. How We Use Your Information

We use collected information to:

• Respond to inquiries and customer messages
• Schedule and manage appointments
• Dispatch contractors or technicians
• Provide customer support
• Operate and improve our CRM and communication systems
• Maintain internal business records
• Monitor platform performance and service quality
• Prevent fraud, abuse, or unauthorized access
• Comply with legal obligations

Where enabled, AI-assisted systems may help draft responses, summarize conversations, classify leads, or automate workflow actions.

We do not sell your personal information.

We do not use messaging data for third-party advertising or behavioral profiling.

4. How We Share Information

We only share information when necessary to operate our services or comply with legal obligations.

Information shared with contractors is limited to what is reasonably necessary to complete the requested service.

We do not share customer information with third parties for their independent marketing purposes.

5. Data Retention

We retain information only as long as reasonably necessary for operational, legal, and business purposes.

• Active customer conversations may be retained while the business relationship remains active
• Closed conversations are retained for up to 24 months after the last interaction
• Encrypted backups may be retained for up to 35 days
• Certain records may be retained longer where required for legal, accounting, tax, or dispute-resolution purposes

6. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect your information.

Security measures include:

• TLS encryption for data transmitted over the internet
• Encryption of sensitive credentials and tokens at rest
• Role-based access controls
• Restricted database access for authorized personnel only
• Audit logging and monitoring
• Verification of Meta webhook signatures using HMAC-SHA256

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Subject to applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your information
• Withdraw consent to communications
• Request information about how your data is used

To exercise any of these rights, contact: omri@mamongroup.com

Please include:

• Your name
• The Facebook or Instagram account used to contact us (if applicable)
• A description of your request

We aim to respond within 30 days.

Data Deletion Requests

To request deletion of your messaging data, email omri@mamongroup.com with the subject line Delete My Data.

We may request verification before processing deletion requests.

8. Children's Privacy

Our services are intended for individuals age 18 or older.

We do not knowingly collect personal information from children under 13. If we become aware that information from a child under 13 has been collected, we will take reasonable steps to delete it promptly.

Parents or guardians who believe a child has provided us information may contact omri@mamongroup.com.

9. Cookies and Analytics

Our website may use essential cookies and similar technologies necessary for:

• Website functionality
• Session management
• Security
• Performance monitoring
• Basic analytics

We may use privacy-focused analytics tools to understand website usage and improve our services.

We do not use third-party advertising cookies for behavioral advertising.

10. International Users

Our services are operated from the United States.

By using our services, you understand that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

11. Changes to This Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after changes become effective constitutes acceptance of the revised policy.

12. Contact Information

For questions, privacy requests, or concerns regarding this Privacy Policy, contact:

Garage Door Quotes LLC
DBA: BookBack AI
10741 Cleary Blvd, Unit 207
Plantation, FL 33324
United States

Email: omri@mamongroup.com